All sales are final. If you receive damaged goods or the wrong size/item, notify us within 14 days of receipt and we will arrange for a replacement. Please provide your order number and the name associated with your order. Returns are accepted/exchanged for store credit only. 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Additional non-returnable items:

• Gift cards
• Digital Products

*Items returned to sender because of a customer address error will be recharged the shipping rate*

To complete your return, we require a receipt or proof of purchase. 

Returns

Returns are for exchange or store credit only. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. 
If you are approved, then your return will be processed, and you will receive an in-store/online credit. 

Sale items
Only regular-priced items may be returned or exchanged, unfortunately, sale items cannot be returned or exchanged.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@underdoginnovationinc.com

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.